Customer relationship management is an important discipline if you want to be and remain successful.
Companies should not leave relationships with their customers to fate, but should actively cultivate and constantly improve partnerships.
Nevertheless, customer relationships are too often neglected after successful completion.
In many companies, customer satisfaction is rarely measured during a project or after a contract has been signed.
According to the motto “You can only improve what you measure”, it is necessary to survey customers regularly in order to optimize the sales process and create long-term partnerships.
With Goodnity Ask you have the possibility to ask your customers about their satisfaction or if they would recommend the product or service to others. A significant factor in long-term projects is regular surveying of customers in terms of satisfaction. Only by measuring the most important areas and by maintaining regular contact is it possible to react appropriately to short-term changes.